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Sprinklr is a unified customer experience management platform. Connect your Sprinklr environment to Oleria to bring user access into your identity and access graph, without a dedicated Sprinklr-specific integration.

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What Oleria discovers

User accounts and profile attributes synced from Sprinklr’s directory. Oleria uses this data for dormant account detection and access reviews, refreshed on Sprinklr’s standard sync schedule.

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Prerequisites

  • Admin access in Sprinklr with permission to generate API credentials.
  • Admin access on the Oleria platform to add a new integration.
The exact location of these settings can change over time. If the steps below don’t match what you see, refer to Sprinklr’s own API documentation.

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Get your SCIM credentials from Sprinklr

1

Generate API credentials in Sprinklr

Sign in to Sprinklr as an admin, go to Settings → Integrations → API, and generate API credentials for Oleria to use.
2

Copy your SCIM Base URL and Authentication token

Copy both values before you leave the page - you’ll paste them into Oleria in the next section:
  • SCIM Base URL - the HTTPS API endpoint for your Sprinklr environment.
  • Authentication token - the credential issued for API access.
Copy the credential now. Many applications display it only once. Store it securely and rotate it per your organization’s security policy.

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Connect Sprinklr to Oleria

1

Open the integration

Go to your Oleria workspace, select Integrations, then select the Sprinklr tile.
2

Complete the connection form

Select Continue and fill in the connection form:
3

Save the integration

Select Connect to validate the credentials and save the integration.

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Verify the integration

Confirm the new instance appears in your Oleria workspace under Connected Integrations with a status of Healthy. Oleria syncs users from Sprinklr on the standard SCIM provisioning schedule once the initial sync completes.
If Sprinklr rotates your API credential, update the Authentication token in Oleria by editing the integration.

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Governance actions

Oleria can also invoke lifecycle actions in Sprinklr when the credential you provide has write access:
  • Enable or disable a user account
  • Create a new user
Many teams start with a read-only credential for visibility, then grant write access once they’re ready to automate remediation in Sprinklr.

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Contact us

For questions about this integration, contact us at support@oleria.com.