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Genesys Cloud is a cloud contact center platform for customer engagement. Connect your Genesys Cloud organization to Oleria to bring user, group, and role access into your identity and access graph, without a dedicated Genesys Cloud-specific integration.

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What Oleria discovers

  • User accounts and profile attributes synced from Genesys Cloud’s directory.
  • Groups and their memberships.
  • Roles assigned to each user.
Oleria uses this data for dormant account detection and access reviews, refreshed on Genesys Cloud’s standard sync schedule.

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Prerequisites

  • Admin access in Genesys Cloud with permission to create an OAuth client with read-only scopes.
  • Admin access on the Oleria platform to add a new integration.
The exact location of these settings can change over time. If the steps below don’t match what you see, refer to Genesys Cloud’s own API documentation.

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Get your SCIM credentials from Genesys Cloud

1

Create an OAuth client in Genesys Cloud

Sign in to Genesys Cloud as an admin, go to Admin → Integrations → OAuth, and create a client credential grant with read-only scopes for users, groups, and roles.
2

Copy your SCIM Base URL and Authentication token

Copy both values before you leave the page - you’ll paste them into Oleria in the next section:
  • SCIM Base URL - the HTTPS API endpoint for your Genesys Cloud organization.
  • Authentication token - the credential Genesys Cloud issues for the OAuth client.
Copy the credential now. Many applications display it only once. Store it securely and rotate it per your organization’s security policy.

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Connect Genesys Cloud to Oleria

1

Open the integration

Go to your Oleria workspace, select Integrations, then select the Genesys Cloud tile.
2

Complete the connection form

Select Continue and fill in the connection form:
3

Save the integration

Select Connect to validate the credentials and save the integration.

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Verify the integration

Confirm the new instance appears in your Oleria workspace under Connected Integrations with a status of Healthy. Oleria syncs users, groups, and roles from Genesys Cloud on the standard SCIM provisioning schedule once the initial sync completes.
If Genesys Cloud rotates your credential, update the Authentication token in Oleria by editing the integration.

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Governance actions

Oleria can also invoke lifecycle actions in Genesys Cloud when the credential you provide has write access:
  • Enable or disable a user account
  • Add or remove a user from a group
  • Create a new user or group
Many teams start with a read-only credential for visibility, then grant write access once they’re ready to automate remediation in Genesys Cloud.

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Contact us

For questions about this integration, contact us at support@oleria.com.