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8x8 is a cloud communications platform for voice, video, and contact center services. Connect your 8x8 account to Oleria to bring user access into your identity and access graph, without a dedicated 8x8-specific integration.

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What Oleria discovers

User accounts and profile attributes synced from 8x8’s directory. Oleria uses this data for dormant account detection and access reviews, refreshed on 8x8’s standard sync schedule.

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Prerequisites

  • Admin access in the 8x8 Admin Console with permission to generate an API key for a service account.
  • Admin access on the Oleria platform to add a new integration.
The exact location of these settings can change over time. If the steps below don’t match what you see, refer to 8x8’s own API documentation.

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Get your SCIM credentials from 8x8

1

Locate API credentials in the 8x8 Admin Console

Sign in to the 8x8 Admin Console as an admin and go to Identity Management to locate API credentials.
2

Copy your SCIM Base URL and Authentication token

Generate an API key for the integration service account, then copy both values before you leave the page - you’ll paste them into Oleria in the next section:
  • SCIM Base URL - the HTTPS API endpoint for your 8x8 account.
  • Authentication token - the API key you generated.
Copy the key now. Many applications display it only once. Store it securely and rotate it per your organization’s security policy.

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Connect 8x8 to Oleria

1

Open the integration

Go to your Oleria workspace, select Integrations, then select the 8x8 tile.
2

Complete the connection form

Select Continue and fill in the connection form:
3

Save the integration

Select Connect to validate the credentials and save the integration.

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Verify the integration

Confirm the new instance appears in your Oleria workspace under Connected Integrations with a status of Healthy. Oleria syncs users from 8x8 on the standard SCIM provisioning schedule once the initial sync completes.
If 8x8 rotates your API key, update the Authentication token in Oleria by editing the integration.

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Governance actions

Oleria can also invoke lifecycle actions in 8x8 when the key you provide has write access:
  • Enable or disable a user account
  • Create a new user
Many teams start with a read-only key for visibility, then grant write access once they’re ready to automate remediation in 8x8.

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Contact us

For questions about this integration, contact us at support@oleria.com.