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Connect Jira, ServiceNow, or another ticketing system to Oleria so your security team can create tickets directly from risks and posture insights - without switching tools. When a ticket is created, Oleria automatically populates it with the relevant details (severity, potential impact, recommendation, and a link back to the finding). In Jira and ServiceNow, it’s also assigned to the configured assignment group. Ticketing is available from any surface in Oleria that surfaces risks or findings, including Risk Monitoring.

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Permissions

Also refer to role permissions.

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Connect a ticketing system

Configure your ticketing system before creating tickets. Select your ticketing system to get started:
Ticketing system configuration is not on the Integrations page. Navigate to Settings → Ticketing system.

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Create a ticket

1

Open a risk

Navigate to Posture → Risk Monitoring and select a risk to open its detail panel.
2

Create the ticket

Select Create ticket in the risk details panel. A confirmation message appears, and the panel updates to show the generated ticket number with a button to view it in your ticketing system.Risk Monitoring detail panel showing the Create ticket buttonRisk Monitoring detail panel showing the generated ticket number and View ticket button after ticket creation
In Jira and ServiceNow, the ticket is automatically assigned to the assignment group configured when you connected your ticketing system.

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View a ticket

1

Open a risk with a ticket

Navigate to Posture → Risk Monitoring and select a risk that has a ticket. The risk detail panel shows the ticket number.
2

Open the ticket

Select View ticket in the risk details panel. The ticket opens in your ticketing system in a new browser tab.Risk Monitoring detail panel showing View ticket button with the associated ticket number
Only tickets created from Oleria appear in the risk details panel.
If you switch ticketing systems, tickets already created stay in the previous system, and the risk details panel keeps showing and linking to the earlier ticket. Oleria doesn’t create a new ticket for that finding in the newly connected system.

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Remove a ticketing system

1

Open the ticketing system settings

Navigate to Settings → Ticketing system.
2

Open the integration details

Select View details for the ticketing system you want to remove.
3

Remove the integration

Select Remove, then Yes, remove.
Removing a ticketing system from Oleria does not delete tickets that were previously created. Existing tickets remain in your ticketing system and continue to appear in Oleria for any risks where they were already created.

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Contact us

For questions, contact us at support@oleria.com.