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The Detect and report Shadow IT workflow identifies newly detected shadow IT applications and creates an incident ticket in your connected ITSM tool automatically, so unsanctioned applications get triaged without someone monitoring for them manually.
Shadow IT applications are detected through Application Hygiene. This workflow automates the follow-up action once a new one is detected.

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How this workflow is built

1

Trigger

Set a schedule for the workflow to run - for example, every Monday at 9:00 AM UTC.
2

Get Shadow IT applications

Scope the workflow to all detected applications, or narrow it to a specific set.
3

Configure ticket

Choose the connected ITSM tool to create the ticket in, such as ServiceNow.
4

Notifications

Choose where to send a notification alongside the ticket - for example, email and Microsoft Teams.

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Build details

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Reviewing runs

Select the Runs tab to see the workflow’s execution history - when it ran, which applications it found, and which tickets it created.

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Contact us

For questions, contact us at support@oleria.com.