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Oleria provides two primary channels for customers seeking support:

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Contact support from Oleria Help Center

Click the “Service request” button from the Workspace Overview page to get started. This will open a new tab and you will automatically be logged into the Oleria Help Center. From the Oleria Help Center, you can:
  • Submit a new ticket
  • View existing tickets
  • Update an existing ticket

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Submit a New Ticket

To submit a new ticket, follow the below instructions.
  1. Click the “Submit a request” text from the upper right navigation of the Oleria Help Center.
  1. Complete the ticket details below and click the “Submit” button.
    • Subject: Enter a short summary of the ticket
    • Description: Provide details regarding the question, issue, request, etc.
    • Attachments (optional): Include any supporting screenshots or documents that are relevant to your ticket submission

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View Existing Tickets

There are three types of tickets you can view:
  • My requests: Your own tickets that you submitted
  • Requests I am CC’d on: Tickets you were copied on
  • Organizational requests: Tickets within your organization that you were not copied on
To view a ticket, follow these steps:
  1. From Oleria Help Center, click on your name in the upper right corner. Then click on “Requests” from the submenu.
  1. Click on the tab for the ticket you want to view based on the ticket origination.
    • My requests: Your own tickets that you submitted
    • Requests I am CC’d on: Tickets you were copied on
    • Organizational requests: Tickets within your organization that you were not copied on
  2. To view a ticket’s details, click on the individual ticket for which you want to see details from the list of tickets.

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Update an Existing Ticket

You can only edit your requested tickets.
  1. From the Requests section of the Oleria Help Center, select “My Requests.”
    • This view will provide you with the list of your tickets that you can edit.
    • If you need help in navigating to your requests, review the documentation on how to view an existing ticket.
  2. Select the ticket that you would like to edit.
  3. Click on the “Add to conversations” textbox, and add your response/addition to the ticket. Then click “Submit.”