Prerequisites
- Admin user role
- Oleria ServiceNow application Update Set
Elevate Role to Admin
Log in to your ServiceNow instance and elevate your role to Admin.
Upload the Oleria Update Set
1
Open Retrieved Update Sets
Navigate to All → search and select Retrieved Update Sets.
2
Import the update set
Select Import Update Set from XML.
3
Upload the Oleria update set
Upload the Oleria update set by selecting Choose file and Upload.
4
Select the uploaded update set
A successful file upload will take you to the Retrieved Update Sets page. Select the uploaded Oleria update set file.
5
Preview the update set
Select Preview Update Set.
6
Confirm the preview
The update set preview should run successfully. Close the Update Set Preview window.
7
Commit the update set
Select Commit Update Set and ensure it runs successfully.
8
Verify customer updates
You should find 55 customer updates.
Reach out to the Oleria team if you don’t see 55 customer updates.
9
Confirm the commit
A successful update set commit shows a timestamp in the committed column.
Connect ServiceNow to Oleria
1
Open the integration
Go to your Oleria workspace, select Integrations → select ServiceNow.
2
Authenticate
Provide your ServiceNow instance URL and select Authenticate.
3
Confirm the connection
A newly integrated ServiceNow instance will be available in your Oleria workspace connected integrations.