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Connect ServiceNow to Oleria to see who has access to your ServiceNow instance and which roles they hold. Oleria generates an update set for your workspace, you import it into ServiceNow, and then Oleria connects to your instance.

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What Oleria discovers

  • Users - accounts in your ServiceNow instance.
  • Groups - ServiceNow groups and their membership.
  • Roles - role assignments for each user, directly and through groups.
  • Resources - tables, incidents, cases, and workflows, and the access control rules that grant roles access to them.
  • Activity - event log activity such as sign-ins, sign-outs, impersonation, and table views.
  • Risks - risks Oleria detects from your ServiceNow access data.

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Prerequisites

  • A ServiceNow user who can elevate to the admin role.
  • Admin access on the Oleria platform to add a new integration.

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Generate the update set in Oleria

1

Open the integration

Go to your Oleria workspace, select Integrations -> select ServiceNow.Oleria Integrations page with the ServiceNow tile
2

Enter your instance URL

Enter your ServiceNow URL in the Instance URL field, for example https://instance-name.service-now.com. Use the base URL only, with no path or query string.To let Oleria take remediation actions, also select I authorize Oleria to perform write actions in ServiceNow. Oleria then includes the write permissions those actions need in the update set.Select Continue.Oleria ServiceNow connection form with the instance URL field
3

Save the update set

Oleria shows an update set generated for your workspace under Run the following in ServiceNow. Copy its contents and save them as an XML file, for example oleria-update-set.xml. Keep the Oleria side panel open while you import the file into ServiceNow.

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Import the update set into ServiceNow

1

Elevate your role to admin

Sign in to your ServiceNow instance. Open your user menu, select Elevate role, select admin, and select Update.ServiceNow Elevate role dialog with the admin role selected
2

Open Retrieved Update Sets

Navigate to All -> search and select Retrieved Update Sets.ServiceNow All menu search results with Retrieved Update Sets
3

Import the update set

Select Import Update Set from XML.Retrieved Update Sets page with the Import Update Set from XML link
4

Upload the Oleria update set

Select Choose file, choose the XML file you saved from Oleria, and select Upload.Import XML page with the Choose file and Upload buttons
5

Select the uploaded update set

After a successful upload, ServiceNow returns you to the Retrieved Update Sets page. Select the Oleria update set you uploaded.ServiceNow Retrieved Update Sets page with uploaded Oleria update set listed
6

Preview the update set

Select Preview Update Set.Oleria update set record with the Preview Update Set button
7

Confirm the preview

Confirm the preview runs without errors, then close the Update Set Preview window.ServiceNow Update Set Preview showing successful run with no errors
8

Commit the update set

Select Commit Update Set and confirm it completes without errors.Oleria update set record with the Commit Update Set button
9

Verify customer updates

Open the committed update set and confirm the Customer Updates list isn’t empty and has no entries in a collision or error state.Oleria update set record showing its list of customer updates
If the Customer Updates list is empty or shows errors, contact us at support@oleria.com before you continue.
10

Confirm the commit

A successful commit shows a timestamp in the Committed column.Retrieved Update Sets list with a timestamp in the Committed column for the Oleria update set

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Connect ServiceNow to Oleria

1

Confirm the import and authenticate

Return to the Oleria side panel. Select I have run the above commands in ServiceNow, then select Authenticate. Oleria validates the connection to your instance.

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Verify the integration

Confirm the ServiceNow instance appears on the Connected tab of your Oleria Integrations page with a status of Healthy. After the first sync completes, you can review the discovered users, groups, roles, resources, and activity in your Oleria workspace. Oleria workspace Connected Integrations showing newly added ServiceNow instance

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Remediation actions

If you selected I authorize Oleria to perform write actions in ServiceNow when you generated the update set, Oleria can take the following actions in ServiceNow:
  • Disable a user account
  • Remove a user from a group

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Contact us

For questions about this integration, contact us at support@oleria.com.