> ## Documentation Index
> Fetch the complete documentation index at: https://docs.oleria.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Disable dormant accounts

> Disable dormant user accounts across Google Workspace, Entra ID, Okta, PingOne, Salesforce, and ServiceNow directly from Oleria to reduce your attack surface.

Disable dormant user accounts directly from Oleria to reduce your attack surface and eliminate unnecessary active licenses. Oleria administrators can disable accounts for Google Workspace, Microsoft Entra ID, Okta, PingOne, Salesforce, and ServiceNow.

<Note>Only Oleria Administrators can perform this action. [View role permissions](/administration/default-user-roles).</Note>

<Steps>
  <Step title="Filter for dormant accounts">
    Navigate to **Governance** → **Account Analytics** and apply filters to find the accounts you want to disable. For example, to view all enabled user accounts inactive for the past 90 days:

    * **Application**: your target application
    * **Account Type**: User
    * **User Status**: Enabled
    * **Dormant Days greater than**: 90

    ![Account Analytics filtered for dormant enabled user accounts with dormant days, account type, and user status filters applied](https://cdn.prod.website-files.com/63fc7e99bfef1938067db500/676def28e24e1bfe9dff75b6_676dec9659608ab22674e572_Screenshot%25202024-12-26%2520at%25203.33.28%25E2%2580%25AFPM.png)
  </Step>

  <Step title="Open the disable flow">
    Select **Disable Account**. A view opens where you can select individual accounts to disable. An information banner above the table explains which accounts are eligible for disabling.

    ![Disable Account view showing eligible user accounts with an information banner explaining which accounts can be disabled](https://cdn.prod.website-files.com/63fc7e99bfef1938067db500/676def28e24e1bfe9dff75b3_673fc54b18bf7fe6009055d2_673fc52df3f2751d253dd6b3_Screenshot%2525202024-11-21%252520at%2525203.31.12%2525E2%252580%2525AFPM.png)
  </Step>

  <Step title="Select accounts to disable">
    Select one or more user accounts, then select **Disable Account**.

    ![Account Analytics showing user accounts selected for disabling with the Disable Account button](https://cdn.prod.website-files.com/63fc7e99bfef1938067db500/676def28e24e1bfe9dff75b0_676ded8c8b25b0949442b722_Screenshot%25202024-12-26%2520at%25203.34.21%25E2%2580%25AFPM.png)
  </Step>

  <Step title="Confirm the action">
    In the confirmation dialog, enter a business justification for disabling the account(s), then select **Yes, Disable** to submit the request.

    ![Confirmation dialog to disable selected accounts with a business justification text field and Yes, Disable button](https://cdn.prod.website-files.com/63fc7e99bfef1938067db500/676def28e24e1bfe9dff75a5_676dee087e2d981d1c531c75_Screenshot%25202024-12-26%2520at%25203.34.38%25E2%2580%25AFPM.png)
  </Step>

  <Step title="Track the action">
    Upon successful submission, a toast message appears. Select **View Details** to navigate to [Action Center](/governance/view-remediation-actions) and track the status of the action.

    ![Toast message confirming the disable action was submitted, with a View Details link to Action Center](https://cdn.prod.website-files.com/63fc7e99bfef1938067db500/676def28e24e1bfe9dff75d9_676dee832159d567ab084d77_Details.png)
  </Step>
</Steps>

<Note>The time to update account status in Oleria depends on the number of accounts selected and the next data sync with the integrated application. To verify immediately, check the target application directly.</Note>

After the disable action completes, Account Analytics reflects the updated user account status. Use the **User Status** filter to view disabled accounts.

## Contact us

For questions, contact us at [support@oleria.com](mailto:support@oleria.com).